Automotive BDC Manager – Lead & Optimize Appointments

Team Auto Center; Fargo (ND); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

Vision Insurance

Life Insurance

401k

Paid Training

Employee discounts on products andサービス

Job summary

Mazda & Kia of Fargo is seeking a highly motivated BDC Manager to lead our BDC team and optimize customer contact, appointment setting, and sales opportunities. You will oversee a team of associates handling calls and internet leads, with a focus on speed, accuracy, and service quality.

The role requires 2+ years of Automotive BDC management, strong leadership, and CRM experience. A flexible schedule including weekends is expected at our Fargo dealership.

Qualifications

• 2+ years of Automotive BDC Management experience.
• Flexible schedule, including Saturdays, holidays, and evenings.
• Strong appointment setting, objection handling and closing skills.
• Proven leadership and ability to develop and motivate a team.
• CRM experience is a plus.
• Ability to pass a pre-employment background screening, drug test, and MVR check.
• Must have a valid driver’s license.

Responsibilities

• Hiring, training, motivating, counseling, and monitoring the BDC department.
• Assisting BDC associates in setting monthly sales goals.
• Tracking customers to ensure prompt response and CRM follow-up.
• Ensure BDC associates meet activity standards for calls and appointments.
• Participate in team and process development sessions with dealership management.
• Handle incoming internet leads and set appointments.
• Stay up-to-date on manufacturer training and provide monthly reports.

Skills

BDC Management

Team Leadership

Appointment Setting

Customer Service

Tools

CRM System

Job description

Mazda & Kia of Fargo is seeking a highly motivated BDC Manager to lead our BDC team and optimize customer contact, appointment setting, and sales opportunities. You will oversee a team of associates handling calls and internet leads, with a focus on speed, accuracy, and service quality.

The role requires 2+ years of Automotive BDC management, strong leadership, and CRM experience. A flexible schedule including weekends is expected at our Fargo dealership.