Automotive Bdc Specialist

Oxnard Mazda; Oxnard (CA); On-site; USD 52,000 - 85,000; Full time

Job summary

Oxnard Mazda is seeking an automotive sales BDC specialist dedicated to prioritizing customer service and assisting sales representatives by scheduling appointments. The ideal candidate should excel in CRM processes, possess strong people skills, and be adaptable to a dynamic environment.

This role involves handling inbound communications, nurturing leads, managing relationships, and confirming appointments. The compensation package ranges from $52,000 to $85,000 annually, with incentives and opportunities for career advancement.

Qualifications

• Strong people skills and ethical standards.
• Flexibility and adaptability to changes.
• Ability to handle a high volume of communications.

Responsibilities

• Handle inbound and outbound communications with customers.
• Nurture leads from various sources effectively.
• Schedule and confirm appointments for the sales team.
• Manage customer relationships and ensure satisfaction.

Skills

Customer service orientation

Lead nurturing

CRM software proficiency

Excellent communication skills

Tools

VinSolutions CRM

Job description

We are looking for our new automotive sales BDC specialist to make customer service a priority and help our sales reps schedule appointments. Our ideal candidate will have an exemplary CRM follow-up process to train and assist their team, people skills, strong ethical standards, and an undeniable knack for scheduling appointments. Flexibility is a must! We reward our top sales associates with a competitive wage and incentives, and regularly promote our team members to advanced career opportunities within our business.

Responsibilities

• Handle inbound and outbound communications: Answer calls, emails, texts, and online inquiries from potential and existing customers.
• Nurture leads: Follow up on leads generated from various sources, such as websites, advertisements, and social media.
• Schedule appointments: Convert customer interest into scheduled appointments for the sales team by understanding their needs and arranging a convenient time.
• Manage customer relationships: Maintain communication with customers to build relationships, answer questions, and ensure satisfaction.
• Confirm and reschedule appointments: Contact customers to confirm scheduled appointments and reschedule any no-shows.
• VinSolutions CRM experience is a plus.

Qualifications

• Use CRM software: Accurately log all customer interactions and update records in the dealership's Customer Relationship Management (CRM) system.
• Coordinate with other departments: Work closely with the sales and service managers to prioritize leads and ensure smooth customer transitions.
• Provide information: Answer questions about vehicles, promotions, and dealership services.

Compensation

$52,000 - $85,000 per year