Automotive BDC Specialist: Convert Inquiries to Visits

L0418 Suburban Cadillac of Plymouth; Plymouth (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Employee vehicle purchase programs

Career development

Training and support

Wellness resources

Job summary

Suburban Cadillac of Plymouth is seeking a motivated BDC Administrator to respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from initial interest to dealership visits.

This role emphasizes customer-first service with strong communication, organization, and CRM proficiency. Automotive experience is helpful but not required; training is provided to the right candidate.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and follow-up abilities.
• Ability to manage multiple conversations and priorities.
• Comfort with computers, email, text, and CRM systems.
• Willingness to learn and grow in automotive industry.

Responsibilities

• Respond promptly to customer inquiries by phone, email, text, and online platforms.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm sales and service appointments.
• Provide accurate, helpful information and create excitement about visits.
• Follow up with customers throughout the inquiry and appointment process.
• Maintain accurate customer records in the dealership CRM.
• Collaborate with dealership leadership, sales, and service teams.
• Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset.
• Meet department appointment, follow-up, and performance goals.

Skills

Communication skills

Phone/email/text handling

Organization

CRM experience

Multitasking

Tools

CRM systems

Job description

Suburban Cadillac of Plymouth is seeking a motivated BDC Administrator to respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from initial interest to dealership visits.

This role emphasizes customer-first service with strong communication, organization, and CRM proficiency. Automotive experience is helpful but not required; training is provided to the right candidate.