Automotive BDC Consultant: Drive Leads & Appointments

Holman; Mount Laurel Township (NJ); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury_D

Job summary

Holman Cadillac is seeking a highly motivated Business Development Consultant to join our team. This in-store role connects our centralized BDC with the store to drive results through effective lead management and appointment distribution.

Responsibilities include maximizing internet leads, collaborating with teams, and ensuring CRM processes are followed to optimize productivity and outcomes.

Qualifications

• High school diploma required.
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint).
• Strong organizational skills essential.
• 2-4 years of customer service or sales experience.
• Experience in automotive industry is a plus.
• Experience using CRM tools; automotive CRM a plus.
• Familiarity with dealership operations is a plus.
• Familiarity with BDC functions is a plus.
• Experience reviewing and improving processes to increase efficiencies.

Responsibilities

• Maximize Internet Lead and Portfolio Management (PM) opportunities.
• Persistently focus on outcomes, overcome obstacles, and take accountable action to achieve meaningful goals and deliver impact.
• Influence stakeholders to act and support organizational goals through effective communication.
• Collaborate effectively with others to achieve common goals, foster teamwork, and enhance productivity through clear communication, mutual respect and shared responsibility.
• Facilitate effective Appointment and Turn Over (TO) distribution to Sales Advisors.
• Ensure Holman’s lead management process and workflows are being executed.
• Review CRM notes to ensure each Appointment and TO is handled effectively.
• Manage the Consultant tracker to track performance and support decision-making.
• Manage tasks and resources effectively to ensure productivity and efficiency.
• Identify opportunities to build trust and mutual respect.

Skills

MS Office

CRM tools

Organizational skills

Customer service experience

Education

High school diploma

Tools

Automotive CRM

CRM software

Job description

Holman Cadillac is seeking a highly motivated Business Development Consultant to join our team. This in-store role connects our centralized BDC with the store to drive results through effective lead management and appointment distribution.

Responsibilities include maximizing internet leads, collaborating with teams, and ensuring CRM processes are followed to optimize productivity and outcomes.