Automotive BDC Sales Coordinator | First-Contact Specialist

Ancira Chevrolet; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Disability Insurance

Life Insurance

Mental Health Care Benefits

Paid Time Off

Paid Holidays

401(k) with Employer Match

Employee Assistance Program

Employee Vehicle Purchase and Service

Job summary

Ancira Auto Group is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join Ancira-Winton Chevrolet. You will be the first contact for customers, handling internet leads, calls, and inquiries, and scheduling appointments.

You will work in a fast-paced environment with strong communication, CRM usage, and collaboration with Sales, Service, and other teams to drive dealership goals and deliver a positive customer experience.

Qualifications

• Excellent verbal, written, and interpersonal communication
• Professional phone presence and customer-service mindset
• Strong listening, typing, and data-entry skills
• Strong grammar and written communication abilities
• Previous customer service or sales experience preferred
• Ability to manage multiple interactions simultaneously
• Proficiency with computers, browsers, email, and MS Office
• Ability to learn CRM and dealership software
• Dependable attendance and punctuality
• Positive attitude, coachability, and a desire to succeed
• Ability to stay professional in fast-paced environment
• Personal cell phone use limited to work hours

Responsibilities

• Serve as the first contact for prospective customers
• Respond promptly to internet leads, inbound calls, texts, and inquiries
• Schedule, confirm, and follow up on appointments
• Assist customers in identifying vehicles meeting their needs
• Develop knowledge of Chevrolet vehicles, inventory, features, towing capacities, and programs
• Accurately document customer interactions, appointments and outcomes in CRM
• Assign leads and appointments according to dealership processes
• Follow established phone, email, text, and follow-up workflows
• Maintain awareness of incentives, programs, inventory, and updates
• Direct non-sales inquiries to the appropriate department
• Provide a positive, professional customer experience in every interaction
• Resolve customer concerns with professionalism and urgency
• Utilize CRM and dealership technology systems accurately
• Collaborate with Sales, Service, and fellow BDC team members
• Answer and route incoming calls using approved dealership standards

Skills

Strong communication

Phone presence

Listening & typing

Writing & grammar

Customer service experience

Multitasking

MS Office & browsers

CRM software

Attendance & punctuality

Positive attitude

Professional demeanor

Adaptability

Tools

CRM software

Microsoft Office

Web browsers

Email

Job description

Ancira Auto Group is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join Ancira-Winton Chevrolet. You will be the first contact for customers, handling internet leads, calls, and inquiries, and scheduling appointments.

You will work in a fast-paced environment with strong communication, CRM usage, and collaboration with Sales, Service, and other teams to drive dealership goals and deliver a positive customer experience.