Automotive Lead & Appointment Coordinator

Toyota of Cape Coral; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off

Relocation packages

Job summary

Anderson Automotive Group in Raleigh is seeking a motivated Business Development Center (BDC) Coordinator to serve as the initial contact for internet leads and phone inquiries. You will set appointments, provide product information, and help guide customers to the appropriate dealership resources.

Training is provided, and a base plus bonus structure supports performance. This role operates within a supportive sales team.

Qualifications

• Prior customer service experience.
• High school diploma or equivalent.
• Valid driver’s license with acceptable MVR.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show.
• Provide customers with product information and direct them to appropriate dealership resources.
• Participate in team and process development sessions—keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.
• Walking the lot to stay up to date on inventory.
• Assisting with getting vehicles fueled up and over to our detail departments.

Skills

Customer service

Teamwork

Time management

Active listening

Organizational skills

Computer skills

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Anderson Automotive Group in Raleigh is seeking a motivated Business Development Center (BDC) Coordinator to serve as the initial contact for internet leads and phone inquiries. You will set appointments, provide product information, and help guide customers to the appropriate dealership resources.

Training is provided, and a base plus bonus structure supports performance. This role operates within a supportive sales team.