Automotive BDC represenative

Planet Ford Dallas; Dallas (TX); Presencial; USD 25.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4-day work week (10-hour shifts)

Medical, Dental, Vision, Life, Disabil

401K Plan

Vacation and Sick time

Professional Growth and Development

Paid Training

Employee discounts on vehicle Purch. &

Community service initiatives

Descripción de la vacante

Planet Lincoln Dallas Love Field is seeking a motivated Automotive BDC Representative to manage inquiries and set appointments, supporting the sales team to drive showroom traffic in a luxury automotive environment.

The ideal candidate is energetic, customer-focused, and has strong communication and CRM skills. We offer paid training, guaranteed compensation during training, a 4-day work week, and growth opportunities.

Formación

• Strong phone and communication skills.
• CRM proficiency and computer skills.
• Ability to multitask with a high volume of customer interactions.
• Professional appearance and team-oriented attitude.

Responsabilidades

• Respond promptly to internet, phone, text, and live chat inquiries.
• Generate and schedule appointments for the sales team.
• Conduct outbound follow-up calls and prospecting activities.
• Maintain CRM records with accurate customer information.
• Follow up with unsold prospects and no-shows.
• Build rapport and identify vehicle needs and interests.
• Qualify opportunities and drive showroom traffic.
• Coordinate with sales managers and consultants.
• Support dealership marketing and retention campaigns.
• Deliver exceptional customer service in every interaction.

Conocimientos

Phone communication

CRM proficiency

Multitasking

Organizational skills

Teamwork

Customer service experience

Herramientas

CRM software

Descripción del empleo

Planet Lincoln Dallas Love Field - Automotive BDC Representative

Planet Lincoln Dallas Love Field is a progressive, luxury-centric, growing dealership focused on delivering a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different from most dealerships and is fostered by strong leadership, teamwork, and professionalism at all levels. We provide paid training, guaranteed compensation during training, and exceptional career growth opportunities.

Full Job Description

We are seeking a highly motivated Automotive Business Development Center (BDC) Representative to join our growing team. This individual will be responsible for managing inbound and outbound customer communications, handling internet and phone leads, setting appointments, and supporting our sales team by creating opportunities that drive customer traffic into the dealership.

The ideal candidate is energetic, goal-oriented, customer-focused, and passionate about delivering an exceptional client experience. This role offers excellent earning potential and advancement opportunities within a luxury automotive environment.

Responsibilities

• Respond promptly to incoming internet, phone, text, and live chat inquiries
• Generate and schedule appointments for the sales department
• Conduct outbound customer follow-up calls and prospecting activities
• Manage and maintain CRM records with accurate customer information
• Follow up with unsold prospects, no-shows, and previous dealership visitors
• Build rapport with customers and identify vehicle needs and interests
• Qualify sales opportunities and generate showroom traffic
• Maintain consistent communication with customers throughout the sales process
• Provide customers with current inventory, product, and dealership information
• Meet and exceed daily, weekly, and monthly appointment goals
• Coordinate effectively with sales managers and sales consultants
• Execute dealership marketing and customer retention campaigns
• Maintain professionalism and deliver exceptional customer service during every interaction
• Follow established dealership processes and BDC best practices

Qualifications

• Previous customer service, call center, BDC, sales, or hospitality experience preferred
• Exceptional phone and communication skills
• Strong computer and CRM proficiency
• Ability to multitask and manage a high volume of customer interactions
• Positive attitude and strong work ethic
• Self-motivated and goal-driven personality
• Excellent organizational and follow-up skills
• Professional appearance and demeanor
• Ability to work effectively in a team environment

What We Offer

• 4-day work week (10-hour shifts), an outstanding pay plan, excellent management support, advancement potential, and true work/life balance
• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Professional Growth and Development Opportunities
• Paid Training
• Employee discounts on vehicle purchases, parts, and service repairs
• Opportunities to join our community service initiatives

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.