Automotive BDC Manager – Customer Experience Leader

Louisvillehondaworld; Louisville (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee purchase and service discounts

Career advancement opportunities

Job summary

A leading automotive dealership in Louisville, Kentucky, is seeking a BDC Manager to oversee all aspects of the department including managing internet leads, inbound calls, and customer retention. The ideal candidate will have at least two years of BDC experience and possess exceptional communication and leadership skills. A supportive work environment offers benefits like medical and dental insurance, along with career advancement opportunities.

Qualifications

• Minimum of two years BDC experience required.
• At least one year of automotive management experience preferred.
• Ability to thrive under pressure and stay calm in a stressful environment.

Responsibilities

• Manage all aspects of the BDC department including leads and customer retention.
• Create and maintain processes for internet and business development.
• Manage customer service representatives in a call center environment.

Skills

Superior communication skills

Leadership skills

Organizational skills

Email and phone presence

Job description

A leading automotive dealership in Louisville, Kentucky, is seeking a BDC Manager to oversee all aspects of the department including managing internet leads, inbound calls, and customer retention. The ideal candidate will have at least two years of BDC experience and possess exceptional communication and leadership skills. A supportive work environment offers benefits like medical and dental insurance, along with career advancement opportunities.