Automotive BDC Coordinator - Lead & Schedule Appointments

Anderson Automotive Group; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay with base + bonus

401k with company match

Health benefits (medical, telehealth)

Job summary

The Anderson Automotive Group is seeking a Business Development Coordinator at our United States location. You will be the initial contact for internet leads, calls, and live chats, guiding guests toward appointments with a sales professional.

This role emphasizes customer service, teamwork, and CRM proficiency. The position offers 5-day work weeks ( Sundays off), flexible Saturday shifts, comprehensive benefits, and a base plus bonus pay plan. Training is provided to new hires.

Qualifications

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days and with leads not ready to book
• Provide customers with product information and direct them to dealership resources
• Participate in team and process development sessions and maintain positive relationships with teammates and management
• Utilize CRM tracking system daily
• Walk the lot to stay up to date on inventory
• Assist with getting vehicles fueled up and over to detail departments

Skills

Customer service

Teamwork

Communication

Time management

Listening

Organization

Positive attitude

Education

High school diploma or equivalent

Tools

CRM tracking system

Microsoft Office

Job description

The Anderson Automotive Group is seeking a Business Development Coordinator at our United States location. You will be the initial contact for internet leads, calls, and live chats, guiding guests toward appointments with a sales professional.

This role emphasizes customer service, teamwork, and CRM proficiency. The position offers 5-day work weeks ( Sundays off), flexible Saturday shifts, comprehensive benefits, and a base plus bonus pay plan. Training is provided to new hires.