Automotive BDC Concierge | Customer Experience Lead

Mossy Ford; San Diego (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401(k) plan

Paid vacation

Disability insurance

Life insurance

Growth opportunities

Paid training

Employee discounts

Flexible schedule

Direct deposit

Job summary

Mossy Auto Group in San Diego is seeking energetic individuals to join our Business Development Center, linking buyers with their future vehicle and handling leads via phone, email and live chat.

The role offers a base hourly wage of $23.00 and opportunities to grow within a family-owned, value-driven dealership that emphasizes integrity, teamwork, and excellent customer service. A comprehensive benefits package and paid training are provided.

Qualifications

• High school graduate or equivalent.
• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Professional appearance and punctuality.
• Proficient computer skills.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Respond to inquiries via phone, email, and live chat with scripts.
• Present initial product information and direct to dealership resources.
• Schedule appointments and follow up with leads.
• Maintain up-to-date product knowledge and CRM usage.

Skills

Customer service

Communication

Computer skills

Education

High school diploma

Tools

CRM system

Job description

Mossy Auto Group in San Diego is seeking energetic individuals to join our Business Development Center, linking buyers with their future vehicle and handling leads via phone, email and live chat.

The role offers a base hourly wage of $23.00 and opportunities to grow within a family-owned, value-driven dealership that emphasizes integrity, teamwork, and excellent customer service. A comprehensive benefits package and paid training are provided.