Automotive BDC Associate - Customer Experience Champion

Mercedes--benz-Group; The Woodlands (TX); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

Mercedes-Benz of The Woodlands is seeking a polished BDC Associate to greet customers over the phone, email, and chat, and to deliver an exceptional ownership experience from the first contact. You will act as the voice of the dealership, handling sales and service inquiries with professionalism and a friendly demeanor.

This full-time, 40-hour-per-week role requires strong communication, organization, and computer skills, with the ability to manage multiple priorities, schedule service

Formación

• Excellent communication skills, both written and spoken.
• Strong organizational and data-entry abilities.
• Customer service experience or friendly, professional service ethic.

Responsabilidades

• Deliver exceptional customer service across phone, email, and chat interactions.
• Promote services and products by responding to inquiries promptly.
• Collect lead information and maintain accurate customer data.
• Schedule appointments for service customers.
• Collaborate with team and other departments to support customers.

Conocimientos

Communication skills

Organizational skills

Customer service

Scheduling appointments

Multitasking

Team collaboration

Herramientas

Microsoft Office

Descripción del empleo

Mercedes-Benz of The Woodlands is seeking a polished BDC Associate to greet customers over the phone, email, and chat, and to deliver an exceptional ownership experience from the first contact. You will act as the voice of the dealership, handling sales and service inquiries with professionalism and a friendly demeanor.

This full-time, 40-hour-per-week role requires strong communication, organization, and computer skills, with the ability to manage multiple priorities, schedule service