BDC Associate - Automotive Business Development Center

Automatic Data Processing, Inc.; The Woodlands (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Mercedes-Benz of The Woodlands is seeking a BDC Associate to deliver exceptional customer service by phone, email, and chat. You will manage leads, schedule service appointments, and maintain accurate data while upholding Mercedes-Benz standards.

The role requires professional communication, multi-tasking in a fast-paced setting, and a courteous, team-oriented approach to customers and colleagues. Weekend rotation is possible.

Qualifications

• Communicate effectively, both verbally and in writing, with a wide range of individuals.
• Manage multiple priorities effectively in a fast-paced environment.
• Use standard office equipment and basic Microsoft Office applications.
• Available to work flexible schedule and rotating Saturdays
• Build positive working relationships with customers and employees.
• Maintain a high level of organization, accuracy, and attention to detail.
• Consistently demonstrate a professional attitude and demeanor.
• Support company success by treating customers and Mercedes-Benz employees with courtesy, professionalism, and a positive attitude.

Responsibilities

• Deliver exceptional customer service across every interaction.
• Promote Mercedes-Benz services and products by phone, email, and chat, using available resources to respond to prospective customer inquiries efficiently.
• Collect lead information and maintain accurate customer data in all database and reporting systems.
• Follow up promptly on customer inquiries that cannot be resolved during the initial interaction.
• Schedule appointments for service customers.
• Demonstrate the Mercedes-Benz vision and core values in all duties and responsibilities.
• Develop a working knowledge of other departments and their functions.
• Perform other duties as assigned.
• Contribute to a collaborative, team-focused work environment.

Job description

BDC Associate - Automotive Business Development Center

Full Time The Woodlands, TX, US

Salary Range: $18.00 To $20.00 Hourly

About The Role:

Automotive Business Development Center (BDC) Associate

At Mercedes-Benz of The Woodlands, we believe every interaction reflects the Mercedes-Benz brand. We are seeking a polished, professional, and customer-focused Business Development Center (BDC) Associate who is passionate about delivering an exceptional ownership experience from the very first phone call. As a member of our team, you will serve as the voice of our dealership, helping customers with sales and service inquiries while creating a welcoming, seamless experience that exceeds expectations.

Key Responsibilities:

• Deliver exceptional customer service across every interaction.
• Promote Mercedes-Benz services and products by phone, email, and chat, using available resources to respond to prospective customer inquiries efficiently.
• Collect lead information and maintain accurate customer data in all database and reporting systems.
• Follow up promptly on customer inquiries that cannot be resolved during the initial interaction.
• Schedule appointments for service customers.
• Demonstrate the Mercedes-Benz vision and core values in all duties and responsibilities.
• Develop a working knowledge of other departments and their functions.
• Perform other duties as assigned.
• Contribute to a collaborative, team-focused work environment.

Position Skills and Abilities:

A qualified candidate for the BDC Associate position will demonstrate the following skills and abilities:

• Communicate effectively, both verbally and in writing, with a wide range of individuals.
• Manage multiple priorities effectively in a fast-paced environment.
• Use standard office equipment and basic Microsoft Office applications.
• Available to work flexible schedule and rotating Saturdays
• Build positive working relationships with customers and employees.
• Maintain a high level of organization, accuracy, and attention to detail.
• Consistently demonstrate a professional attitude and demeanor.
• Support company success by treating customers and Mercedes-Benz employees with courtesy, professionalism, and a positive attitude.

Schedule: This is a full-time (40 hours per week)

Starting Compensation:$18.00-$20.00 hourly (experience based) with bonus opportunities.