BDC Associate - Automotive Business Development Center

Mercedes--benz-Group; The Woodlands (TX); Presencial; USD 25 000 - 28 000; Tempo integral

Resumo da oferta

Mercedes-Benz of The Woodlands is seeking a polished BDC Associate to greet customers over the phone, email, and chat, and to deliver an exceptional ownership experience from the first contact. You will act as the voice of the dealership, handling sales and service inquiries with professionalism and a friendly demeanor.

This full-time, 40-hour-per-week role requires strong communication, organization, and computer skills, with the ability to manage multiple priorities, schedule service

Qualificações

• Excellent communication skills, both written and spoken.
• Strong organizational and data-entry abilities.
• Customer service experience or friendly, professional service ethic.

Responsabilidades

• Deliver exceptional customer service across phone, email, and chat interactions.
• Promote services and products by responding to inquiries promptly.
• Collect lead information and maintain accurate customer data.
• Schedule appointments for service customers.
• Collaborate with team and other departments to support customers.

Conhecimentos

Communication skills

Organizational skills

Customer service

Scheduling appointments

Multitasking

Team collaboration

Ferramentas

Microsoft Office

Descrição da oferta de emprego

BDC Associate - Automotive Business Development Center

Full Time The Woodlands, TX, US

Salary Range: $18.00 To $20.00 Hourly

About The Role:

Automotive Business Development Center (BDC) Associate

At Mercedes-Benz of The Woodlands, we believe every interaction reflects the Mercedes-Benz brand. We are seeking a polished, professional, and customer-focused Business Development Center (BDC) Associate who is passionate about delivering an exceptional ownership experience from the very first phone call. As a member of our team, you will serve as the voice of our dealership, helping customers with sales and service inquiries while creating a welcoming, seamless experience that exceeds expectations.

Key Responsibilities:

• Deliver exceptional customer service across every interaction.
• Promote Mercedes-Benz services and products by phone, email, and chat, using available resources to respond to prospective customer inquiries efficiently.
• Collect lead information and maintain accurate customer data in all database and reporting systems.
• Follow up promptly on customer inquiries that cannot be resolved during the initial interaction.
• Schedule appointments for service customers.
• Demonstrate the Mercedes-Benz vision and core values in all duties and responsibilities.
• Develop a working knowledge of other departments and their functions.
• Perform other duties as assigned.
• Contribute to a collaborative, team-focused work environment.

Position Skills and Abilities:

A qualified candidate for the BDC Associate position will demonstrate the following skills and abilities:

• Communicate effectively, both verbally and in writing, with a wide range of individuals.
• Manage multiple priorities effectively in a fast-paced environment.
• Use standard office equipment and basic Microsoft Office applications.
• Available to work flexible schedule and rotating Saturdays
• Build positive working relationships with customers and employees.
• Maintain a high level of organization, accuracy, and attention to detail.
• Consistently demonstrate a professional attitude and demeanor.
• Support company success by treating customers and Mercedes-Benz employees with courtesy, professionalism, and a positive attitude.

Schedule: This is a full-time (40 hours per week)

Starting Compensation:$18.00-$20.00 hourly (experience based) with bonus opportunities.