Automotive BDC & Appointment Specialist (Base+Commission)

ROMEO FORD OF KINGSTON LLC; City of Kingston (NY); On-site; USD 35,000 - 70,000; Full time

Job summary

ROMEO FORD OF KINGSTON LLC in Kingston, NY is seeking a motivated BDC Agent to support sales and service by managing customer outreach, scheduling appointments, and maximizing lead opportunities. The role focuses on driving store traffic and revenue growth through base pay plus performance bonuses.

You will engage customers on internet car platforms, maintain accurate CRM records, and collaborate with sales and service teams to ensure smooth operations and positive customer experiences.

Qualifications

• High school diploma required.
• Experience in internet car sales or related automotive sales roles.
• Proven track record in business development and customer service.
• Familiarity with scheduling and managing sales and service appointments.
• Experience in dealership or automotive retail environment preferred.

Responsibilities

• Engage with potential customers through internet car sales platforms to generate leads and convert them into sales.
• Develop and implement business development strategies to expand the customer base and enhance market presence.
• Provide exceptional customer service to ensure a positive customer experience, addressing inquiries and resolving any issues promptly.
• Schedule and manage sales and service appointments efficiently to optimize customer flow and satisfaction.
• Collaborate with sales and service teams to ensure seamless operations and customer interactions.
• Maintain accurate records of customer interactions and transactions to support business analysis and decision-making.
• Continuously update knowledge of automotive products and services to provide informed recommendations to customers.

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Organizational skills

Team collaboration

Education

High school diploma

Tools

CRM software

Sales-related technologies

Job description

ROMEO FORD OF KINGSTON LLC in Kingston, NY is seeking a motivated BDC Agent to support sales and service by managing customer outreach, scheduling appointments, and maximizing lead opportunities. The role focuses on driving store traffic and revenue growth through base pay plus performance bonuses.

You will engage customers on internet car platforms, maintain accurate CRM records, and collaborate with sales and service teams to ensure smooth operations and positive customer experiences.