Service or Sales BDC Agent/ Call Center Representative

ROMEO FORD OF KINGSTON LLC; City of Kingston (NY); On-site; USD 35,000 - 70,000; Full time

Job summary

ROMEO FORD OF KINGSTON LLC in Kingston, NY is seeking a motivated BDC Agent to support sales and service by managing customer outreach, scheduling appointments, and maximizing lead opportunities. The role focuses on driving store traffic and revenue growth through base pay plus performance bonuses.

You will engage customers on internet car platforms, maintain accurate CRM records, and collaborate with sales and service teams to ensure smooth operations and positive customer experiences.

Qualifications

• High school diploma required.
• Experience in internet car sales or related automotive sales roles.
• Proven track record in business development and customer service.
• Familiarity with scheduling and managing sales and service appointments.
• Experience in dealership or automotive retail environment preferred.

Responsibilities

• Engage with potential customers through internet car sales platforms to generate leads and convert them into sales.
• Develop and implement business development strategies to expand the customer base and enhance market presence.
• Provide exceptional customer service to ensure a positive customer experience, addressing inquiries and resolving any issues promptly.
• Schedule and manage sales and service appointments efficiently to optimize customer flow and satisfaction.
• Collaborate with sales and service teams to ensure seamless operations and customer interactions.
• Maintain accurate records of customer interactions and transactions to support business analysis and decision-making.
• Continuously update knowledge of automotive products and services to provide informed recommendations to customers.

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Organizational skills

Team collaboration

Education

High school diploma

Tools

CRM software

Sales-related technologies

Job description

Job Details

Job Location: Romeo Ford of Kingston LLC - Kingston, NY 12401

Salary Range: $35,000.00 - $70,000.00 Base+Commission/year

Job Purpose

The BDC Agent at Romeo Auto Group supports both sales and service by managing customer outreach, scheduling appointments, and maximizing lead opportunities. This role is essential in driving store traffic, strengthening customer engagement, and supporting overall revenue growth. Compensation includes a consistent weekly base salary plus performance‑based bonuses tied to appointment quality, show rates, and sales that result from BDC‑generated activity. Bonuses are awarded for qualified appointments that show, with higher payouts for long‑term/mining follow‑up and standard bonuses for showroom, service‑to‑sales, and recent‑engagement leads. Annual earning potential typically ranges from $35,000 to $70,000, depending on performance, consistency in follow‑up, and overall monthly results

Key Responsibilities

• Engage with potential customers through internet car sales platforms to generate leads and convert them into sales.
• Develop and implement business development strategies to expand the customer base and enhance market presence.
• Provide exceptional customer service to ensure a positive customer experience, addressing inquiries and resolving any issues promptly.
• Schedule and manage sales and service appointments efficiently to optimize customer flow and satisfaction.
• Collaborate with sales and service teams to ensure seamless operations and customer interactions.
• Maintain accurate records of customer interactions and transactions to support business analysis and decision‑making.
• Continuously update knowledge of automotive products and services to provide informed recommendations to customers.

Required Education

• High school diploma

Required Experience

• Experience in internet car sales or related automotive sales roles
• Proven track record in business development and customer service
• Familiarity with scheduling and managing sales and service appointments
• Experience in a dealership or automotive retail environment is preferred

Required Skills and Abilities

• Strong communication and interpersonal skills to effectively engage with customers
• Ability to work in a fast‑paced environment while maintaining attention to detail
• Proficiency in using CRM software and other sales‑related technologies
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Goal‑oriented mindset with a focus on generating revenue and achieving sales targets
• Ability to work collaboratively within a team to enhance customer satisfaction and company profitability