Business Development / Call Center Agent

Carriage Traders; City of Glens Falls (NY); On-site; USD 35,000 - 70,000; Full time

Job summary

A prominent automotive dealership in Glens Falls is seeking a BDC Agent to drive store traffic and enhance customer engagement. This role includes customer outreach, managing appointments, and maximizing lead opportunities. Applicants should have a high school diploma and experience in automotive sales or customer service. Earnings range from $35,000 to $70,000 annually based on performance, with base salary and bonuses tied to appointment quality and sales. Join a team focused on customer satisfaction and company profitability.

Qualifications

• Experience in internet car sales or related automotive sales roles.
• Proven track record in business development and customer service.
• Familiarity with scheduling and managing sales and service appointments.

Responsibilities

• Engage with potential customers through internet car sales platforms.
• Develop and implement business development strategies.
• Schedule and manage sales and service appointments efficiently.

Skills

Strong communication

Customer service

Goal-oriented mindset

Proficiency in CRM software

Organizational skills

Education

High school diploma

Job description

## DescriptionJob Purpose: The BDC Agent at Romeo Auto Group supports both sales and service by managing customer outreach, scheduling appointments, and maximizing lead opportunities. This role is essential in driving store traffic, strengthening customer engagement, and supporting overall revenue growth. Compensation includes a consistent weekly base salary plus performance‐based bonuses tied to appointment quality, show rates, and sales that result from BDC‐generated activity. Bonuses are awarded for qualified appointments that show, with higher payouts for long‐term/mining follow-up and standard bonuses for showroom, service‐to‐sales, and recent‐engagement leads. Annual earning potential typically ranges from $35,000 to $70,000, depending on performance, consistency in follow‐up, and overall monthly results Key Responsibilities:* Engage with potential customers through internet car sales platforms to generate leads and convert them into sales.* Develop and implement business development strategies to expand the customer base and enhance market presence.* Provide exceptional customer service to ensure a positive customer experience, addressing inquiries and resolving any issues promptly.* Schedule and manage sales and service appointments efficiently to optimize customer flow and satisfaction.* Collaborate with sales and service teams to ensure seamless operations and customer interactions.* Maintain accurate records of customer interactions and transactions to support business analysis and decision-making.Continuously update knowledge of automotive products and services to provide informed recommendations to customers## QualificationsRequired Education: - High school diploma Required Experience:* Experience in internet car sales or related automotive sales roles* Proven track record in business development and customer service* Familiarity with scheduling and managing sales and service appointments* Experience in a dealership or automotive retail environment is preferredRequired Skills and Abilities:* Strong communication and interpersonal skills to effectively engage with customers* Ability to work in a fast-paced environment while maintaining attention to detail* Proficiency in using CRM software and other sales-related technologies* Strong organizational skills with the ability to manage multiple tasks simultaneously* Goal-oriented mindset with a focus on generating revenue and achieving sales targets* Ability to work collaboratively within a team to enhance customer satisfaction and company profitability