Automotive BDC Consultant: Inbound/Outbound Appointments

Rockland Cjd Llc; Nanuet (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tremendous product & inventory

Ongoing company-wide training

Strong companyreputation

Growth opportunities

Professional, enthusiastic & the?r

Job summary

Rockland Cjd Llc in New York, NY is seeking an Automotive Customer Service BDC Consultant who thrives on charisma, clear communication and product knowledge. You will handle inbound/outbound calls, schedule sales appointments, and support the Sales and Service teams.

You will follow scripts, log customer feedback, update the database, and meet monthly goals through proactive follow-up and timely outreach. We offer training, growth opportunities and a supportive team environment.

Qualifications

• Phone or telemarketing experience in automotive, business development, or customer service.
• Professional, enthusiastic and friendly at initial client contact.
• Strong verbal and written communication skills.

Responsibilities

• Answer all incoming calls per script and schedule sales appointments.
• Make outbound calls and log customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments and post on appointment board.
• Reschedule no-show appointments and follow up with Sales/Service.
• Purify and update customer changes in the database.
• Generate letters, postcards and emails for follow-up reminders.

Skills

Phone & Telemarketing

Communication

Professional attitude

Time management

Multitasking

Microsoft Word

Education

High School Diploma

Tools

Microsoft Word

Job description

Rockland Cjd Llc in New York, NY is seeking an Automotive Customer Service BDC Consultant who thrives on charisma, clear communication and product knowledge. You will handle inbound/outbound calls, schedule sales appointments, and support the Sales and Service teams.

You will follow scripts, log customer feedback, update the database, and meet monthly goals through proactive follow-up and timely outreach. We offer training, growth opportunities and a supportive team environment.