Automotive BDC Appointment Coordinator — Customer Focus

OPEN ROAD AUTO GROUP; Florham Park (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Paid Vacation

Paid Holidays

401(k) Match

Paid Training

Career Development

Vehicle Purchase Program

Advancement Opportunities

Team Environment

Job summary

Open Road Automotive Group in Florham Park, NJ, is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our fast-paced Business Development Center. You will handle inquiries by phone, text, email and chat, schedule appointments, and help create an exceptional customer experience that drives dealership success.

You will document all communications in the CRM, coordinate with sales and service teams, and work toward daily and monthly appointment goals with a positive,

Qualifications

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Communication skills

Interpersonal skills

Organization

Multitasking

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group in Florham Park, NJ, is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our fast-paced Business Development Center. You will handle inquiries by phone, text, email and chat, schedule appointments, and help create an exceptional customer experience that drives dealership success.

You will document all communications in the CRM, coordinate with sales and service teams, and work toward daily and monthly appointment goals with a positive,