Automotive BDC & Appointment Coordinator

AutomotoSocial; Brockton (MA); On-site; USD 38,000 - 58,000; Full time

Job summary

Victory Automotive Group Inc. is seeking a motivated Business Development Representative to assist in building our business and delivering high-quality customer service.

You will handle inbound calls, greet visitors, coordinate sales inquiries, and support the Sales and Service departments with clerical tasks. The ideal candidate has experience in administrative, clerical, call center or customer service roles, with a friendly personality and strong communication skills.

Qualifications

• The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.).

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides administrative assistance as needed
• Performs other duties as assigned

Skills

Customer service

Administrative skills

Phone skills

Job description

Victory Automotive Group Inc. is seeking a motivated Business Development Representative to assist in building our business and delivering high-quality customer service.

You will handle inbound calls, greet visitors, coordinate sales inquiries, and support the Sales and Service departments with clerical tasks. The ideal candidate has experience in administrative, clerical, call center or customer service roles, with a friendly personality and strong communication skills.