Automotive BDC Agent - Lead Follow-Up & Appointments

CASA BUICK GMC; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CASA BUICK GMC in El Paso, TX is seeking a motivated BDC Agent to drive automotive phone and internet lead follow-up and appointments. You will communicate professionally with customers and support the sales team throughout the buying journey.

The ideal candidate has strong communication and CRM skills, thrives in a fast-paced call-center environment, and welcomes on-site collaboration. Training is available for the right candidate to succeed in this role.

Qualifications

• Automotive BDC or call center experience preferred.
• Willing to train the right candidate.
• Strong communication and customer service skills.

Responsibilities

• Respond promptly to incoming internet, phone, and sales leads.
• Make outbound calls, texts, and emails to potential customers.
• Schedule and confirm appointments for the sales team.
• Follow up with customers who have not yet purchased.
• Maintain accurate customer information and follow-up activities in the CRM.
• Work closely with the sales team to generate showroom traffic and sales opportunities.
• Provide a professional and positive customer experience.

Skills

Customer service

CRM proficiency

Outbound calls

Appointment scheduling

Communication

Tools

CRM software

Job description

CASA BUICK GMC in El Paso, TX is seeking a motivated BDC Agent to drive automotive phone and internet lead follow-up and appointments. You will communicate professionally with customers and support the sales team throughout the buying journey.

The ideal candidate has strong communication and CRM skills, thrives in a fast-paced call-center environment, and welcomes on-site collaboration. Training is available for the right candidate to succeed in this role.