Automotive Area Operations Leader

Dent Wizard International; Richmond (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k match

Job summary

Dent Wizard is seeking an Area Operations Manager to oversee multi-location service delivery, lead technicians, and optimize resources. The role requires a proven leadership track, emphasis on customer satisfaction, and strong P&L stewardship.

Salary and bonus potential are provided, with a starting range around the market levels for the region. The position reports to a District Operations Manager and emphasizes strategic growth, client relationships, and operational excellence across sites.

Qualifications

• 5 years of experience in managing a service-oriented multi-location organization, mobile team with a preference for dealership, rental, auction or automotive experience preferred
• Profitable management of a P&L of at least $1.5M in revenue annually
• Experience managing other leaders and staffs of 20+
• Travels overnight approximately 10 – 20%
• Result-driven
• Positive, motivating leadership style
• Flexible, resilient, diplomatic, tolerant
• Active listener: credible and persuasive communication style that empowers others and leads decisively
• Successful strategy implementation and results

Responsibilities

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
• Expediently and professionally address all customer, operational, and performance concerns.
• Walk customer inventory to identify future workload requirements and QC repairs.
• Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
• Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
• Closely support direct reports/managers optimizing production and day-to-day operations.
• Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
• Partner with DM and DSM to sell new customers and maximize existing business opportunities.
• Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Skills

Leadership

P&L management

Team building

Communication

Customer relationships

Onboarding

Coaching

Travel readiness

Problem solving

Strategic thinking

Job description

Dent Wizard is seeking an Area Operations Manager to oversee multi-location service delivery, lead technicians, and optimize resources. The role requires a proven leadership track, emphasis on customer satisfaction, and strong P&L stewardship.

Salary and bonus potential are provided, with a starting range around the market levels for the region. The position reports to a District Operations Manager and emphasizes strategic growth, client relationships, and operational excellence across sites.