Automotive Appointment Coordinator

Williams Auto Group; City of Binghamton (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Williams Toyota of Binghamton, part of Williams Auto Group, seeks an Appointment Coordinator to support the service and parts teams by managing appointments and customer outreach. You will follow up on opportunities, schedule tasks, and ensure smooth showroom and service flow.

The role emphasizes contact with customers, proactive communication, and a professional, empathetic approach to scheduling and follow-ups. We value teamwork and community involvement.

Qualifications

• Customer service experience helpful.
• Must be able to perform essential duties satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Downloads and follows up on all dealership manifest and opportunities lists.
• Answers all inbound profit center calls – service and parts.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Contacts all no-shows to reschedule missed appointments.
• Advises customers on special-order parts status, appointment reminders, and recall campaigns.
• Works on service drive contacting customers for test drive opportunities.
• Other tasks as assigned.
• Participates in community activities with product knowledge and informational sessions.

Skills

Communication

Empathy

Teamwork

Education

Customer service experience helpful

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

William's Toyota of Binghamton.

Williams Auto Groupis hiring! We are looking for an energetic, passionate individual to join our TEAMas an Appointment Coordinator at Williams Toyota of Binghamton. This position plays a large role in the dealership and will be part of one of the volume sales leaders in the market. Williams Auto Group offers a fun, fast-paced work environment with a focus on our customers and helping our community. #TEAMWilliams #JoinTEAMWilliams

• Downloads and follows up on all dealership manifest and opportunities lists.
• Answers all inbound profit center calls – service and parts.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Contacts all no-shows to reschedule missed appointments.
• Advises customers on special-order parts status, appointment reminders, and recall campaigns.
• Works on service drive contacting customers for test drive opportunities.
• Other tasks as assigned.

Marginal Duties

• Participates in community activities with product knowledge and informational sessions.

Qualifications

A successful Appointment Coordinator needs the product knowledge, professionalism, and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team building with all dealership departments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Customer service experience helpful

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to lift 35 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.