Automotive Aftersales Coordinator: Warranty & Customer Care

QUIRK AUTOMOTIVE GROUP in; Braintree (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

AD&D

Job summary

Quirk Auto Dealerships is seeking an Aftersales Coordinator to support the sales department in a fast-paced automotive environment. You will assist customers with paperwork and warranties, resolve issues, and maintain communication between customers and lenders until transactions are complete.

The role requires strong organizational and interpersonal skills with flexibility to work days, nights, and weekends, and it offers a path in a respected New England dealership group.

Qualifications

• Experience in automotive dealership, banking, finance, or customer service is preferred.
• Ability to follow up consistently and resolve missing paperwork.

Responsibilities

• Assist customers with questions regarding paperwork, warranties, and other after-sale items.
• Help resolve outstanding issues professionally and maintain a positive customer experience after delivery.
• Maintain consistent communication between customers, management, lenders, and internal departments until each transaction is complete.
• Follow up with customers after delivery when additional signatures, documents, or information are required.

Skills

Customer service

Communication

Organizational skills

Follow-up discipline

Multitasking

Tools

Dealership management systems

Lender systems

Job description

Quirk Auto Dealerships is seeking an Aftersales Coordinator to support the sales department in a fast-paced automotive environment. You will assist customers with paperwork and warranties, resolve issues, and maintain communication between customers and lenders until transactions are complete.

The role requires strong organizational and interpersonal skills with flexibility to work days, nights, and weekends, and it offers a path in a respected New England dealership group.