Automotive Aftersales Coordinator — Customer Experience Leader

Paycom - ATS; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Dorchester, MA is seeking an Aftersales Coordinator to support the sales department in a fast-paced automotive environment. The role focuses on handling paperwork, warranties, and post-delivery issues while maintaining strong customer relations.

You will coordinate between customers, management, lenders, and internal teams, ensuring timely follow-ups and accurate documentation. A flexible schedule including days, nights and weekends may be required.

Qualifications

• Assist customers with questions regarding paperwork, warranties, and other after-sale items.
• Maintain consistent communication between customers, management, lenders, and internal departments until each transaction is complete.
• Follow up with customers after delivery when additional signatures, documents, or information are required.

Responsibilities

• Assist customers with questions regarding paperwork, warranties, and other after-sale items.
• Help resolve outstanding issues professionally and maintain a positive customer experience after the vehicle has been delivered.
• Maintain consistent communication between customers, management, lenders, and internal departments until each transaction is complete.
• Follow up with customers after delivery when additional signatures, documents, or information are required.

Skills

Assist customers questions

Issue resolution

Customer communication

Follow-up with customers

Tools

Dealership management systems

Lender systems

Job description

Quirk Auto Dealerships in Dorchester, MA is seeking an Aftersales Coordinator to support the sales department in a fast-paced automotive environment. The role focuses on handling paperwork, warranties, and post-delivery issues while maintaining strong customer relations.

You will coordinate between customers, management, lenders, and internal teams, ensuring timely follow-ups and accurate documentation. A flexible schedule including days, nights and weekends may be required.