Aftersales Coordinator — Fast-Paced Auto Support

Paycom - ATS; East Braintree (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships in New England is seeking an Aftersales Coordinator to support our sales department in a fast-paced automotive environment. You will assist customers with paperwork, warranties, and after-sale items to ensure a smooth post-delivery experience.

You will maintain communication between customers, management, lenders and internal teams, and follow up after delivery for any additional signatures or documents required. Flexibility to work days, nights and weekends is preferred.

Qualifications

• Customer service experience and strong interpersonal skills.
• Ability to follow up and resolve paperwork or funding issues.
• Willingness to work in a fast-paced automotive environment, including weekends.

Responsibilities

• Assist customers with questions about paperwork, warranties and after-sale items.
• Resolve issues professionally to maintain a positive customer experience after delivery.
• Maintain communication between customers, management, lenders and internal departments until transactions are complete.
• Follow up after delivery when additional signatures or documents are required.
• Support multiple deals and prioritize in a fast-paced setting.

Skills

Customer service

Communication

Multitasking

Organization

Basic computer skills

Dealership software

Tools

Dealership software

Job description

Quirk Auto Dealerships in New England is seeking an Aftersales Coordinator to support our sales department in a fast-paced automotive environment. You will assist customers with paperwork, warranties, and after-sale items to ensure a smooth post-delivery experience.

You will maintain communication between customers, management, lenders and internal teams, and follow up after delivery for any additional signatures or documents required. Flexibility to work days, nights and weekends is preferred.