Aftersales Experience Coordinator

Quirk Group; Braintree, Northern (MA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Braintree, MA is seeking a Full Time Sales Support Coordinator to assist customers with paperwork, warranties, and post-delivery questions. You will liaison among customers, management, lenders, and internal departments to ensure each vehicle transaction is completed smoothly.

Responsibilities include following up after delivery, resolving missing documents, and maintaining a positive customer experience.

Qualifications

• Background check including criminal record, drug screen and driving record where applicable.

Responsibilities

• Assist customers with questions regarding paperwork, warranties, and other after-sale items
• Help resolve outstanding issues professionally and maintain a positive customer experience after the vehicle has been delivered
• Maintain consistent communication between customers, management, lenders, and internal departments until each transaction is complete.
• Follow up with customers after delivery when additional signatures, documents, or information are required.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Follow-up

Basic computer skills

Lender systems knowledge

Tools

Dealership management systems

Lender systems

Job description

Quirk Auto Dealerships in Braintree, MA is seeking a Full Time Sales Support Coordinator to assist customers with paperwork, warranties, and post-delivery questions. You will liaison among customers, management, lenders, and internal departments to ensure each vehicle transaction is completed smoothly.

Responsibilities include following up after delivery, resolving missing documents, and maintaining a positive customer experience.