Automation Test Engineer: Amazon Connect, IVR & Cyara

Cloud Analytics Technologies, LLC

Jersey City (NJ)

On-site

USD 83,000 - 124,000

Full time

14 days+

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Job summary

A technology solutions provider is seeking an experienced Automation Test Engineer located in Jersey City, NJ. The ideal candidate will have over 5 years of experience in software testing with a strong focus on automation. Responsibilities include designing and executing automated tests for Amazon Connect and IVR systems, using Cyara for performance validation, and collaborating with cross-functional teams to enhance testing processes. Competitive hourly rate based on experience. This role offers a chance to contribute to innovative contact center solutions.

Qualifications

5+ years of experience in software testing with a focus on automation.
Hands-on experience with Amazon Connect and IVR testing.
Proven expertise in Cyara for automated contact center testing.
Experience with QTest for test case and defect management.
Familiarity with API testing and CI/CD integration.

Responsibilities

Design and maintain automated test scripts for Amazon Connect call flows.
Use Cyara to simulate real-world voice interactions and stress-test IVR components.
Validate performance and functionality of contact center solutions.
Integrate API-based tests for inbound/outbound call simulations.
Develop and manage test cases, plans, and suites using QTest.
Track defects, analyze test results, and report quality metrics.
Collaborate with QA and development teams to resolve issues and improve testing processes.
Work with cross-functional teams to integrate testing into the CI/CD pipeline.