Automation Test Engineer – Amazon Connect, IVR & Cyara

Robotic Technologies Automation; Jersey City (NJ); On-site; USD 55,000 - 96,000; Full time

Job summary

ROBITIC PROCESS AUTOMATION LLC (the role is based in Jersey City, NJ) seeks an Automation Test Engineer with deep expertise in Amazon Connect, IVR, and Cyara to design, develop, and run automated tests for contact center solutions.

Responsibilities include test automation, reporting, and documentation; collaboration across QA, development, product, and operations; and integration of testing into CI/CD pipelines. Strong communication and analytical skills required.

Qualifications

• 5+ years of automation-focused software testing experience.
• Hands-on Amazon Connect and IVR testing expertise.
• Proficient in Cyara for automated contact center testing.
• Experience using QTest for test cases and defect tracking.
• Familiar with API testing and CI/CD integration.
• Strong analytical and communication skills.

Responsibilities

• Design, develop, and maintain automated test scripts for call flows.
• Execute tests using Cyara to simulate real interactions and stress IVR.
• Create and manage test cases, plans, and reports in QTest.
• Collaborate with cross-functional teams to integrate testing into CI/CD.
• Document testing processes and ensure compliance with standards.
• Track defects and communicate quality metrics to stakeholders.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

QTest

API testing

CI/CD integration

Strong communication

Analytical skills

Tools

Postman

Jenkins

CI/CD tooling

Job description

ROBITIC PROCESS AUTOMATION LLC (the role is based in Jersey City, NJ) seeks an Automation Test Engineer with deep expertise in Amazon Connect, IVR, and Cyara to design, develop, and run automated tests for contact center solutions.

Responsibilities include test automation, reporting, and documentation; collaboration across QA, development, product, and operations; and integration of testing into CI/CD pipelines. Strong communication and analytical skills required.