Automation Test Engineer: Amazon Connect, IVR & Cyara

Quantum Technologies. LLC; Jersey City, Northern (NJ, KY); Hybrid; USD 83,000 - 124,000; Full time

Job summary

QUANTUM TECHNOLOGIES LLC in Jersey City, NJ is seeking an Automation Test Engineer to design, implement, and run automated tests for Amazon Connect call flows and IVR systems. You will leverage Cyara to simulate real voice interactions and stress IVR components, while integrating API tests and CI/CD practices.

The role emphasizes test management using QTest, defect tracking, and collaboration with cross-functional teams to improve testing processes and quality metrics.

Qualifications

• 5+ years of software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Familiarity with API testing and CI/CD integration.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests for inbound/outbound call simulations.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

CQ/Test

API testing

CI/CD

Analytical skills

Communication

Tools

Cyara

QTest

Postman

AWS basics

Job description

QUANTUM TECHNOLOGIES LLC in Jersey City, NJ is seeking an Automation Test Engineer to design, implement, and run automated tests for Amazon Connect call flows and IVR systems. You will leverage Cyara to simulate real voice interactions and stress IVR components, while integrating API tests and CI/CD practices.

The role emphasizes test management using QTest, defect tracking, and collaboration with cross-functional teams to improve testing processes and quality metrics.