Automation Test Engineer – Amazon Connect, IVR, Cyara

Robotic Technologies Automation; Jersey City (NJ); On-site; USD 55,000 - 96,000; Full time

Job summary

ROBITIC PROCESS AUTOMATION LLC (the role is based in Jersey City, NJ) seeks an Automation Test Engineer with deep expertise in Amazon Connect, IVR, and Cyara to design, develop, and run automated tests for contact center solutions.

Responsibilities include test automation, reporting, and documentation; collaboration across QA, development, product, and operations; and integration of testing into CI/CD pipelines. Strong communication and analytical skills required.

Qualifications

• 5+ years of automation-focused software testing experience.
• Hands-on Amazon Connect and IVR testing expertise.
• Proficient in Cyara for automated contact center testing.
• Experience using QTest for test cases and defect tracking.
• Familiar with API testing and CI/CD integration.
• Strong analytical and communication skills.

Responsibilities

• Design, develop, and maintain automated test scripts for call flows.
• Execute tests using Cyara to simulate real interactions and stress IVR.
• Create and manage test cases, plans, and reports in QTest.
• Collaborate with cross-functional teams to integrate testing into CI/CD.
• Document testing processes and ensure compliance with standards.
• Track defects and communicate quality metrics to stakeholders.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

QTest

API testing

CI/CD integration

Strong communication

Analytical skills

Tools

Postman

Jenkins

CI/CD tooling

Job description

Automation Test Engineer – Amazon Connect, IVR, Cyara

Location:

Jersey City, NJ

Duration:

12Months+ Extension

Hourly Rate:

Depending on Experience (DOE)

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.

4. Documentation & Compliance

• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

Required Qualifications:

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Preferred Qualifications:

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract