Automation Test Engineer – Amazon Connect, IVR, Cyara

Artifintech; Jersey City (NJ); On-site; USD 55,000 - 110,000; Full time

Job summary

ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC in Jersey City, NJ seeks an Automation Test Engineer with expertise in Amazon Connect, IVR, and Cyara. You will design, implement, and maintain automated tests for contact center solutions and collaborate across QA, development, and operations.

Your role includes creating test plans, executing API tests, and integrating testing into the CI/CD pipeline, while staying current with testing best practices.

Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests for inbound/outbound call simulations.
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Work with cross-functional teams to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

Skills

Automation testing

Amazon Connect testing

IVR testing

Cyara

API testing

CI/CD

QTest

Analytical skills

Communication skills

Tools

Amazon Connect

Cyara

QTest

Postman

CI/CD tools

Job description

Automation Test Engineer – Amazon Connect, IVR, Cyara

Location:

Jersey City, NJ

Duration:

12Months+ Extension

Hourly Rate:

Depending on Experience (DOE)

Work Authorization:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

________________________________________

Key Responsibilities

1. Test Automation & Execution

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.

4. Documentation & Compliance

• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

________________________________________

Required Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

________________________________________

Preferred Qualifications

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA

ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract