Automation Test Engineer: Amazon Connect & Cyara

Ethereum Technologies LLC

Jersey City (NJ)

On-site

USD 83,000 - 124,000

Full time

6 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

ETHEREUM TECHNOLOGIES LLC is seeking an Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure reliability and performance of contact center solutions.

You will design and maintain automated test scripts, simulate real-world voice interactions, and integrate API tests within CI/CD pipelines. The ideal candidate has 5+ years of software testing experience with automation, hands-on

Qualifications

5+ years of experience in software testing with automation.
Hands-on experience with Amazon Connect and IVR testing.
Proven expertise in Cyara for automated contact center testing.
Experience with QTest for test case and defect management.
Familiarity with API testing and CI/CD integration.
Strong analytical and communication skills.

Responsibilities

Design and maintain automated test scripts for Amazon Connect call flows.
Use Cyara to simulate real-world voice interactions and stress-test IVR components.
Validate performance and functionality of contact center solutions.
Integrate API-based tests for inbound/outbound call simulations.
Develop and manage test cases, plans, and suites using QTest.
Track defects, analyze test results, and report quality metrics.
Collaborate with QA and development teams to resolve issues and improve testing processes.
Work with cross-functional teams to integrate testing into the CI/CD pipeline.
Participate in agile ceremonies and contribute to refining testing strategies.
Stay updated on testing trends and best practices.
Contribute to technical documentation and internal training materials.