Automation & Tech Support Specialist

RPM SPG; Cleveland (OH); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Annual bonus

Medical, Dental and Vision coverage

Life Insurance

401k with company match

Defined benefit pension plan

Vacation and holiday time

Job summary

Euclid Chemical, a fully owned subsidiary of RPM International, seeks an Automation and Technical Support Technician in the Cleveland area. The role focuses on managing PC hardware/software, supporting dispensing equipment systems, and providing remote and on-site training.

Mechanical, electrical, and automation knowledge are essential as is strong problem-solving and communication. The position is on site with opportunities to support warehousing, logistics, and cross-functional teams.

Qualifications

• High school diploma or GED required; relevant certificates are a plus.
• Experience with Windows-based PCs and networks is preferred.
• Knowledge of industrial automation, electrical and pneumatic systems is beneficial.
• Ability to read and understand equipment manuals and technical drawings.

Responsibilities

• Manage, troubleshoot, and maintain PC hardware, software, and licensing.
• Maintain system documentation, specifications, and technical drawings.
• Provide remote technical support via phone and online tools.
• Train field technicians and customers on system installation, operation, and troubleshooting.
• Assist with automation, electrical, pneumatic, and control-system diagnostics.
• Support General Assembly, Inventory and Logistic activities as needed.
• Collaborate with management and cross-functional teams.

Skills

Windows PCs

Industrial automation

Electrical knowledge

Pneumatic knowledge

Mechanical knowledge

Reading manuals

Education

High School Diploma or GED

Certificate training

Job description

Euclid Chemical, a fully owned subsidiary of RPM International, seeks an Automation and Technical Support Technician in the Cleveland area. The role focuses on managing PC hardware/software, supporting dispensing equipment systems, and providing remote and on-site training.

Mechanical, electrical, and automation knowledge are essential as is strong problem-solving and communication. The position is on site with opportunities to support warehousing, logistics, and cross-functional teams.