IT Support Technician

Rust-Oleum; Cleveland (OH); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Vacation and holiday time

Annual employee bonus program

Job summary

Euclid Chemical, a fully owned subsidiary of RPM International, is seeking a Dispenser IT Support Technician in Cleveland, Ohio. This role involves managing and troubleshooting PC hardware and software, supporting dispensing equipment systems, and providing training. Candidates should have a high school diploma and relevant technical knowledge.

Benefits include competitive pay of $25-$30 per hour, a bonus program, medical coverage, and a 401(k) match. Join a Top Workplace recognized for its commitment to a people-first culture.

Qualifications

• Experience in Windows PCs and networks.
• Knowledge of industrial automation and pneumatic systems.
• Ability to read technical manuals and instructions.

Responsibilities

• Manage and troubleshoot PC hardware and software.
• Provide remote and on-site training for dispensing systems.
• Collaborate with Euclid Chemical managers in Ohio.

Skills

PC hardware and software management

Industrial automation knowledge

Mechanical systems knowledge

Problem-solving skills

Communication skills

Education

High school diploma or GED

Certificate training in relevant areas

Tools

Windows-based PCs

Hand tools

Power tools

Measuring tools

Job description

Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.

Summary

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing remote and on-site training, and handling warehouse duties. This role requires technical knowledge in Windows PCs, industrial automation, and mechanical systems, along with strong problem‑solving and communication skills.

Essential Duties & Responsibilities

• Ongoing PC hardware & software management, troubleshooting, and repair, including software licensing used in the dispensing equipment.
• Maintain & update system functional specs., documentation, and drawings.
• Fielding & troubleshooting calls via phone & online support tools.
• Remote training Dispenser Service Technicians on field installation, operation, and servicing of systems.
• Remote or travel to on‑site system pre‑commissioning, commissioning, customer training, and startup of dispensing equipment.
• Warehouse duties: shop maintenance, shipping, receiving, inventory stocking, and cleaning.
• Collaborate & coordinate activities with Euclid Chemical managers in Ohio.

Education & Experience

• High school diploma or GED.
• Certificate training in relevant areas is a plus.
• Windows‑based PCs & networks knowledge, or experience.
• Industrial automation, electrical, and pneumatic knowledge, or experience.
• Hand, power, and measuring tools knowledge, or experience.
• Mechanical knowledge, or experience.
• Ability to read and comprehend written instructions and technical language normally found in equipment manuals.

Physical Requirements

• Sitting, standing, walking, lifting, carrying, pushing, pulling, reaching (various heights), keyboarding, gross & fine manipulation, driving, stooping, crouching, kneeling, crawling, climbing (ladders, ramps, stairs).

Why Join Euclid Chemical?

• Competitive benefits include:
• $25–30 per hour (determined by education and experience)
• Annual employee bonus program
• Medical, dental, and vision coverage
• Life insurance, disability, parental leave
• 401(k) with company match
• Defined benefit pension plan
• Vacation and holiday time

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.