Automation & Standards Program Manager

Amazon.com Services LLC; Nashville (TN); On-site; USD 140,000 - 190,000; Full time

Job summary

Amazon.com Services LLC is seeking a program manager to lead the ORBIT PMO, owning the mechanisms, standards, and automations across six NA Last Mile portfolios. You will drive a 60% reduction in manual prep time and coordinate with BI engineers and portfolio leaders to deliver repeatable processes.

In this role, you’ll manage end-to-end programs, define objectives, monitor progress, and ensure operational excellence through data-driven decision making and automation initiatives across multiple

Qualifications

• 4+ years of program or project management experience.
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience in process design and documentation.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Own and continuously improve ORBIT's standard work library, reporting standards, and flash reporting mechanisms, ensuring consistency and operational excellence across all six portfolios.
• Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions, tracking reclaimed hours and measurable progress toward the team's 60% manual-prep-reduction target.
• Partner with Business Intelligence Engineers, portfolio leaders, and cross-functional stakeholders to scope, prototype, and ship AI-assisted automations that permanently remove manual effort from recurring workflows.
• Manage program life-cycles and deliver cross-functional projects by identifying stakeholder needs, defining clear objectives, applying relevant tools and mechanisms, and communicating status to leadership.
• Audit standard operating procedures against current practice, identify process improvement opportunities, and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams.

Skills

Program management

Data-driven decision making

Process improvement

Cross-functional collaboration

Process design

Automation

Job description

Amazon.com Services LLC is seeking a program manager to lead the ORBIT PMO, owning the mechanisms, standards, and automations across six NA Last Mile portfolios. You will drive a 60% reduction in manual prep time and coordinate with BI engineers and portfolio leaders to deliver repeatable processes.

In this role, you’ll manage end-to-end programs, define objectives, monitor progress, and ensure operational excellence through data-driven decision making and automation initiatives across multiple