Program Manager II, NA Last Mile ORBIT PMO

Amazon.com Services LLC; Nashville (TN); On-site; USD 140,000 - 190,000; Full time

Job summary

Amazon.com Services LLC is seeking a program manager to lead the ORBIT PMO, owning the mechanisms, standards, and automations across six NA Last Mile portfolios. You will drive a 60% reduction in manual prep time and coordinate with BI engineers and portfolio leaders to deliver repeatable processes.

In this role, you’ll manage end-to-end programs, define objectives, monitor progress, and ensure operational excellence through data-driven decision making and automation initiatives across multiple

Qualifications

• 4+ years of program or project management experience.
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience in process design and documentation.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Own and continuously improve ORBIT's standard work library, reporting standards, and flash reporting mechanisms, ensuring consistency and operational excellence across all six portfolios.
• Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions, tracking reclaimed hours and measurable progress toward the team's 60% manual-prep-reduction target.
• Partner with Business Intelligence Engineers, portfolio leaders, and cross-functional stakeholders to scope, prototype, and ship AI-assisted automations that permanently remove manual effort from recurring workflows.
• Manage program life-cycles and deliver cross-functional projects by identifying stakeholder needs, defining clear objectives, applying relevant tools and mechanisms, and communicating status to leadership.
• Audit standard operating procedures against current practice, identify process improvement opportunities, and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams.

Skills

Program management

Data-driven decision making

Process improvement

Cross-functional collaboration

Process design

Automation

Job description

Join the ORBIT Program Management Office as the horizontal builder who multiplies impact across all six portfolios in North America's Last Mile Operations. This is not a typical program management role-instead of owning one portfolio's outcomes, you will own the mechanisms, standards, and automations that every portfolio leader depends on. Your work directly advances our mission: a 60% reduction in manual prep time across the VP offices we support, with hundreds of hours already reclaimed.

Key job responsibilities

• Own and continuously improve ORBIT's standard work library, reporting standards, and flash reporting mechanisms, ensuring consistency and operational excellence across all six portfolios
• Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions, tracking reclaimed hours and measurable progress toward the team's 60% manual-prep-reduction target
• Partner with Business Intelligence Engineers, portfolio leaders, and cross-functional stakeholders to scope, prototype, and ship AI-assisted automations that permanently remove manual effort from recurring workflows
• Manage program life-cycles and deliver cross-functional projects by identifying stakeholder needs, defining clear objectives, applying relevant tools and mechanisms, and communicating status to leadership
• Audit standard operating procedures against current practice, identify process improvement opportunities, and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams

A day in the life

Your morning begins with the team pulse -pulling status across portfolios, checking automated feeds for gaps, resolving data questions with portfolio leaders, and publishing before the leadership day begins. Mid-morning might bring a working session with a Business Intelligence Engineer to extend an auto-flagging rule so compliance gaps surface automatically. Afternoons balance governance work with project work: auditing SOPs against current practice and rewriting the ones that have drifted, or scoping an automation by measuring how long a recurring document assembly takes, prototyping an AI-assisted version, and logging the reclaimed hours.

About the team

ORBIT PMO serves the VP offices across NA Last Mile as the program management backbone for Supply Chain and Last Mile Operations. We own and enable the rhythm of business: the recurring cadence, leadership-facing deliverables, strategic initiatives, executive events, and high volume event readiness, delivered across four portfolios-Network Operations, High Volume Events, Supply Chain, and Strategic Initiatives & Executive Events.

Our mission is operational excellence through automation: a 60% reduction in manual prep time, OP1 planning compressed from ten days to four, and 95%+ action item completion. We partner daily with Network Operations, Fleet, Safety, ACES, RME, WHS, PXT, Finance, and Last Mile Tech. We take pride in building the tools and standards that make Amazon's largest operations organization easier to run and easier to improve.

Basic Qualifications:

• 4+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience in process design and documentation
• Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications:

• 4+ years of driving end to end delivery, and communicating results to senior leadership experience
• 4+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience with agile or other program management methodologies
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring