Automation-Focused IT Specialist (AI Tools & Security)

Simplex; Texas; On-site; USD 80,000 - 110,000; Full time

Job summary

Simplex in Austin, TX is seeking an IT generalist who will split time between automation development and traditional IT support and security. The role focuses on building business automations, AI-assisted tooling, and integrations while gaining hands-on experience with an established automation suite.

The ideal candidate has 1+ years in IT support or systems administration, an eagerness to learn AI coding tools (Claude/ChatGPT), and strong teamwork to collaborate across departments; salary

Qualifications

• 1+ years of experience in IT support or a related role and a hunger to learn.
• Experience troubleshooting technical issues across hardware, software, and access management.
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations.
• Strong communication and interpersonal skills; you'll work with people across every department.

Responsibilities

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations.
• Collaborate with teams across the company to identify processes that can be automated and implement solutions.
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows.
• Develop custom connectors and integrations between internal systems.
• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support.
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning.
• Administer the M365 environment including user and group management, access controls, and security configurations.
• Monitor and maintain network infrastructure using Cisco Meraki.
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners.

Skills

IT support

Systems administration

Security basics

Communication skills

Tools

n8n

M365 administration

AI coding assistants

Job description

Simplex in Austin, TX is seeking an IT generalist who will split time between automation development and traditional IT support and security. The role focuses on building business automations, AI-assisted tooling, and integrations while gaining hands-on experience with an established automation suite.

The ideal candidate has 1+ years in IT support or systems administration, an eagerness to learn AI coding tools (Claude/ChatGPT), and strong teamwork to collaborate across departments; salary