Junior IT Systems and Business Automation Specialist - n8n

Simplex.; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Simplex is seeking an IT/Automation Engineer in Austin, TX, on-site (M-F 9-5:30). You will work to build and maintain automation in a HR/Recruiting tech environment, primarily focusing on automation and AI coding tools, with 70-80% time on automation and remainder on IT support and security.

You will learn from the existing automation lead, paired work, and progressively own your own automation and security projects, while gaining exposure to SOC and ISO 27001 initiatives.

Qualifications

• 1+ years of IT support, systems administration, or related role with a hunger to learn
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
• Strong communication and interpersonal skills; work with people across every department

Responsibilities

• Build and maintain business workflow automations using n8n and AI coding tools
• Collaborate with teams to identify processes to automate and implement solutions
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
• Develop connectors and integrations between internal systems
• Manage and resolve IT support tickets including access issues and hardware/software troubleshooting
• Handle onboarding/offboarding including workstation setup and account provisioning
• Administer the M365 environment including user/groups and security configurations
• Monitor and maintain network infrastructure using Cisco Meraki
• Support SOC and ISO 27001 certifications and respond to security questionnaires from clients

Skills

IT support

System administration

Security awareness

Communication

Education

CompTIA A+

ISO27001 awareness

Tools

n8n

M365

Cisco Meraki

Job description

This role is on-site M-F 9AM-5:30PM in Austin, TX.

Our client is a well established company in the HR / Recruiting Technology space. Their IT team handles more than traditional IT. Alongside support and security work, we've used AI coding tools and workflow automation platforms to build custom business automations in-house, including automated reporting systems, AI-driven research pipelines, and personalized partner communications. Most of your time — around 70-80% — will be on the automation side. The rest is traditional IT support and security. You'll work alongside the person who built our current automation suite, learning through hands-on pairing and eventually owning your own projects.

This is a unique opportunity for someone who has some basic IT Support experience who wants to dive into the world of AI and AI Coding tools (Claude / ChatGPT) and is eager to learn.

Responsibilities

Automation & Integration

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations
• Collaborate with teams across the company to identify processes that can be automated and implement solutions
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
• Develop custom connectors and integrations between internal systems

IT Support & Security

• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning
• Administer the M365 environment including user and group management, access controls, and security configurations
• Monitor and maintain network infrastructure using Cisco Meraki
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners

Qualifications

• 1+ years of experience in IT support, systems administration, or a related role along with a hunger to learn
• Experience troubleshooting technical issues across hardware, software, and access management
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
• Strong communication and interpersonal skills; you'll work with people across every department

Preferred Qualifications

• Experience with workflow automation tools such as n8n
• Familiarity with AI coding assistants
• Knowledge of M365 administration
• Industry certifications (CompTIA A+, Net+, Sec+ or similar)

Starting salary is $80,000, with a clear growth path to $95,000 and then $110,000 over your first two years as you take on more ownership of automation projects and security initiatives.