Junior IT Systems and Business Automation Specialist

Simplex; Texas; In loco; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Simplex in Austin, TX is seeking an IT generalist who will split time between automation development and traditional IT support and security. The role focuses on building business automations, AI-assisted tooling, and integrations while gaining hands-on experience with an established automation suite.

The ideal candidate has 1+ years in IT support or systems administration, an eagerness to learn AI coding tools (Claude/ChatGPT), and strong teamwork to collaborate across departments; salary

Competenze

• 1+ years of experience in IT support or a related role and a hunger to learn.
• Experience troubleshooting technical issues across hardware, software, and access management.
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations.
• Strong communication and interpersonal skills; you'll work with people across every department.

Mansioni

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations.
• Collaborate with teams across the company to identify processes that can be automated and implement solutions.
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows.
• Develop custom connectors and integrations between internal systems.
• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support.
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning.
• Administer the M365 environment including user and group management, access controls, and security configurations.
• Monitor and maintain network infrastructure using Cisco Meraki.
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners.

Conoscenze

IT support

Systems administration

Security basics

Communication skills

Strumenti

n8n

M365 administration

AI coding assistants

Descrizione del lavoro

Job Description

This role is on-site M-F 9AM-5:30PM in Austin, TX.

Our client is a well established company in the HR / Recruiting Technology space. Their IT team handles more than traditional IT. Alongside support and security work, we've used AI coding tools and workflow automation platforms to build custom business automations in-house, including automated reporting systems, AI-driven research pipelines, and personalized partner communications. Most of your time — around 70-80% — will be on the automation side. The rest is traditional IT support and security. You'll work alongside the person who built our current automation suite, learning through hands‑on pairing and eventually owning your own projects.

This is a unique opportunity for someone who has some basic IT Support experience who wants to dive into the world of AI and AI Coding tools (Claude / ChatGPT) and is eager to learn.

Responsibilities

Automation & Integration

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations
• Collaborate with teams across the company to identify processes that can be automated and implement solutions
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
• Develop custom connectors and integrations between internal systems

IT Support & Security

• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning
• Administer the M365 environment including user and group management, access controls, and security configurations
• Monitor and maintain network infrastructure using Cisco Meraki
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners

Qualifications

• 1+ years of experience in IT support, systems administration, or a related role along with a hunger to learn
• Experience troubleshooting technical issues across hardware, software, and access management
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
• Strong communication and interpersonal skills; you'll work with people across every department

Preferred Qualifications

• Experience with workflow automation tools such as n8n
• Familiarity with AI coding assistants
• Knowledge of M365 administration
• Industry certifications (CompTIA A+, Net+, Sec+ or similar)
• Scripting experience in Python or JavaScript

Starting salary is $80,000, with a clear growth path to $95,000 and then $110,000 over your first two years as you take on more ownership of automation projects and security initiatives.

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