Automation Engineer, Growth & Customer Success

Parabola; New York, San Francisco (NY, CA); Hybrid; USD 130,000 - 165,000; Full time

Job summary

Parabola is seeking an Automation Engineer on the Growth team to partner with mid-market accounts after implementation, ensuring continued value realization. You will monitor usage, design new workflows with customers, and lead executive-level workshops and QBRs.

Based in New York City or San Francisco, you will work with product, engineering, and sales to uncover upsell opportunities and drive renewals, all while building scalable playbooks and repeatable success across a growing customer

Qualifications

• 2–5 years in a customer-facing role such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering.
• Strong written and verbal communication skills, with the ability to quickly build trust and rapport across a wide range of stakeholders.
• Experienced in quantifying ROI and building business cases that clearly communicate impact and value to executive stakeholders.
• Comfort and familiarity with prompting modern AI models and applying them in real-world business contexts.

Responsibilities

• Own post-implementation relationships for 15–30 Mid-Market accounts, serving as a trusted advisor from executive sponsors to hands-on operators.
• Monitor and analyze product usage and engagement metrics to assess account health, identify risk, and surface expansion opportunities.
• Partner with customer stakeholders to map organizational goals to functional initiatives and high-impact automation use cases.
• Adapt your approach and be able to effectively context switch across the range of personas we serve, and tailor each conversation to what matters most to them.
• Quantify the value and ROI customers get from Parabola, and build frameworks to measure it consistently across your portfolio.
• Design, build, and deploy new workflows alongside customers, supporting end users through hands-on co-building and technical guidance.
• Lead QBRs, trainings, lunch-and-learns, and workshops.
• Develop and refine repeatable playbooks and best practices to drive sustained adoption across mature accounts.
• Build and maintain plans, timelines, enablement materials, and executive-facing presentations.
• Drive non-upsell renewals from start to close, handling proposals, negotiations, and the contracting process.
• Partner with Account Executives and internal Product/ Engineering teams to identify upsell opportunities, and surface actionable product feedback

Skills

Account management

Workflow design

Executive workshops

QBRs

Data-driven

Excel

SQL

APIs

Tools

Excel

SQL

APIs

Job description

Parabola is seeking an Automation Engineer on the Growth team to partner with mid-market accounts after implementation, ensuring continued value realization. You will monitor usage, design new workflows with customers, and lead executive-level workshops and QBRs.

Based in New York City or San Francisco, you will work with product, engineering, and sales to uncover upsell opportunities and drive renewals, all while building scalable playbooks and repeatable success across a growing customer