Automation Engineer - AI-Driven Workflows & Self-Service

Jobicy; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI

International environment

Job summary

Nebius, a leading AI cloud platform, seeks an Automation Engineer to design and build systems that move repetitive customer service work into automated flows. You will work directly with ticketing data, build LLM agents, develop self-service flows, and integrate solutions with Nebius systems.

In this role you will craft scalable automation, maintain existing tooling, and collaborate with cross-functional teams to support enterprise customers worldwide.

Qualifications

• 3+ years of software engineering experience focusing on automation, backend development, or system integrations.
• Strong Python skills.
• Hands-on experience with REST APIs and integrating external systems.
• Practical experience with LLM APIs or building AI agents.
• Understanding of how to build reliable, maintainable automation systems.

Responsibilities

• Build agents and scripts to automate quota request processing — the largest single category of manual engineer work in the queue.
• Develop self-service flows for billing and DSR requests: payment method updates, account deletion, marketing opt-out, invoice retrieval.
• Build and maintain LLM-powered agents that help support engineers handle complex tickets in real time.
• Develop N8N workflows for customer notifications and event-driven processes.
• Integrate solutions with Jira API, billing API, and internal Nebius systems.
• Contribute to tooling for planned cluster operations (Terraform, runbooks) and maintain automation as ticket volumes grow.

Skills

Automation engineering focus

Python

REST APIs

LLM APIs / AI agents

Maintainable automation

English proficiency

Tools

N8N

Temporal

Jira API

Terraform

Kubernetes

Job description

Nebius, a leading AI cloud platform, seeks an Automation Engineer to design and build systems that move repetitive customer service work into automated flows. You will work directly with ticketing data, build LLM agents, develop self-service flows, and integrate solutions with Nebius systems.

In this role you will craft scalable automation, maintain existing tooling, and collaborate with cross-functional teams to support enterprise customers worldwide.