Autobody Collision Customer Service Representative

Chilton Auto Body; San Leandro (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Bonuses

Paid holidays and 2 weeks PTO

Medical, dental, vision, life insure

Matching 401(k)

Job summary

Chilton Auto Body in San Leandro, CA is seeking a Customer Service Representative to support customers and business partners through the repair process. You will greet customers, explain the collision repair steps, and assist with insurance and payments, building strong relationships to ensure a smooth experience.

Entry level with real-world auto body collision repair exposure; CCC One knowledge is a real plus.

Qualifications

• Experience in auto body collision repair industry preferred; CCC One knowledge a real plus.
• Effective time management and ability to multitask.
• Excellent communication with teammates, customers, and business partners.
• Proficient with computers and strong customer service skills.
• Valid driver’s license and eligibility to work in the United States.
• Willing to pass a thorough background check.
• Able to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Responsibilities

• Greet customers by phone or in person and walk through the repair process; explain insurance claims information, processing, and payment procedures.
• Complete vehicle intake: map damage, photograph vehicles, and document work files per standards.
• Perform administrative tasks: collect payments, update ARMS portal, support location manager with expense documentation, and follow up on Accounts Receivable.
• Training: complete role-based training through Collision University and partner training as necessary.
• Additional responsibilities as assigned.

Skills

Customer service

Communication

Multitasking

Time management

Computer skills

Bilingual Spanish

Tools

CCC One

ARMS portal

Job description

Position Title: Customer Service Representative

Department: Operations

Reports to: Location Manager

Position Summary

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!

Responsibilities

• Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
• Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
• Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow‑up.
• Training: Complete assigned role‑based training through Collision University and additional internal and business partner supported training as necessary.
• Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements

• Previous experience in the automotive industry preferred - CCC One knowledge a real plus!!
• Ability to work collaboratively with the team to meet shared objectives.
• Effective time management.
• Able to multitask and manage competing priorities
• Communicate effectively with teammates, customers, and business partners.
• Proficient with computers.
• Excellent customer service skills.
• Valid drivers' license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.
• Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications

• Bilingual (Spanish).
• Knowledge of the Collision Industry.

Pay Rate: $21-30 depending on experience

Benefits

• Bonuses
• Paid holidays and 2 weeks PTO
• Medical, dental, vision, life insurance
• Matching 401(k)