Autobody Collision Customer Service Representative

Chiltonautobody; Oakland (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Bonuses

Paid holidays

Two weeks PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Job summary

Chilton Auto Body in Oakland, CA is seeking a Customer Service Representative to guide customers through the repair process and coordinate with partners. Entry-level; auto body collision repair experience, including CCC One, is a real plus. You will greet customers, explain the flow, handle intake, payments, and documentation, and support the location manager. Strong communication, organization, and teamwork are essential.

Bilingual Spanish is a plus. Shift is 7:00 a.m. to 6:00 p.m.

Qualifications

• Experience in the automotive industry preferred, CCC One knowledge a real plus.
• Ability to work collaboratively with the team to meet shared objectives.
• Effective time management and multitasking abilities.
• Excellent communication with customers and partners.
• Proficient with computers and software tools.
• Valid drivers' license and eligibility to work in the United States.

Responsibilities

• Greet customers by phone or in person and explain the repair process.
• Complete vehicle intake: map damage, photograph, document work files.
• Handle payments, update ARMS portal, and assist with expense documentation.
• Participate in required role-based training and internal programs.
• Detailing cars after repair before delivery to customers.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Time management

Multitasking

Team collaboration

Computer proficiency

Tools

CCC One

Job description

Position Title: Customer Service Representative

Department: Operations

Reports to: Location Manager

Position Summary:

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!

Responsibilities:

• Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
• Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
• Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
• Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
• Detailing Cars - Wash, detail and polish cars after repair before they are returning to the consumer.
• Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements:

• Experience in the automotive industry preferred - knowledge of CCC One a real plus!!
• Ability to work collaboratively with the team to meet shared objectives.
• Effective time management.
• Able to multitask and manage competing priorities
• Communicate effectively with teammates, customers, and business partners.
• Proficient with computers.
• Excellent customer service skills.
• Valid drivers' license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.
• Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications:

• Bilingual (Spanish).
• Knowledge of the Collision Industry.

Pay Rate:

$20-30 depending on experience

Benefits:

• Bonuses
• Paid holidays and 2 weeks PTO
• Medical, dental, vision, life insurance
• Matching 401(k)