Collision General Manager

Auto Collision Group; El Cajon (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Health insurance

Employee assistance program

Flexible schedule

Life insurance

Relocation assistance

Vision insurance

Job summary

Auto Collision Group is seeking a qualified manager to lead our collision shop, ensuring operational performance and exceptional customer service. You will oversee production goals, estimates, and line supervision while maintaining safety and quality standards on every repair.

The role requires experience managing collision shop teams, proficiency with CCC Estimating System, and strong communication with insurers and customers.

Qualifications

• Experience leading collision shop teams and achieving targets.
• Strong customer service orientation with insurance interactions.
• Proficient in estimating and shop workflow processes.
• Ability to train and coach teammates on standards and safety.

Responsibilities

• Lead team to meet production goals and profitability targets.
• Ensure outstanding customer service and accountability.
• Educate teammates on collision repair standards and processes.
• Oversee estimating, insurance interactions, and repairs progress.
• Manage shop operations per company policies and schedules.
• Perform quality checks before/during delivery to owners.
• Maintain safety and regulatory compliance across the shop.
• Hire, train, and develop staff; coordinate HR tasks.

Skills

Leadership

Team management

Customer service

Training

Quality control

Safety compliance

Communication

HR coordination

Tools

CCC Estimating System

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance

Job description:

Responsible for all body shop personnel and operational performance, customers, and shop organization.

• Lead the team in production goals by setting team direction to maximize sales and profitability targets
• Models and holds team accountable for outstanding customer service
• Educates and trains the teammates of the shop and customers about the collision repair process according to the standards established byI-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time,
• Reinforces the understanding of technical knowledge and tools with their team.
• Solid understanding of estimating process and system.
• Prepares estimates in accordance with insurance company guidelines and accepted industry standards.
• Communicates with insurance appraisers for the repair process, updates customers on repairs.
• Oversees the daily process associated with shop management based on company policies, holding themselves and shop teammates accountable to complete the tasks identified in the operating model.
• Measures quality standards by inspecting both in-process repairs and pre-delivered repairs. perform quality control checks before and after the vehicle is painted and conducts quality control checks before delivery of vehicle owner.
• Demonstrates a high level of service with all insurance accounts in order to maintain those vital business relationships.
• Excels in a competitive environment while maintaining positive morale throughout the shop
• Ensures safety and compliance regulations are adhered to according to company standards
• Coach and develop teammates for future growth in the company
• Makes hiring decisions based on the ability to recognize performance gaps due to staffing needs and a thorough interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job.
• Assigns labor and participates in HR-related activities for all center employees.
• Other duties as assigned.

Computer Skill:

• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
• CCC Estimating System (required)

Other Skills:

• Effective oral and written communications skills
• Self-starter who is highly organized
• Able to handle multiple projects and assignments with attention to detail

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Relocation assistance
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Collision Management: 2 years (Required)

Work Location: In person