Auto Title & Insurance Servicing Specialist

Nwfcu; Herndon, Northern (VA, KY); Hybrid; USD 26,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision plans

4 weeks paid vacation

12 paid holidays

24 hours of paid volunteer time

Parental leave

Disability and life insurance

401(k) with company match

Job summary

Northwest Federal Credit Union in Herndon, VA is seeking a Consumer Servicing Specialist to manage auto loan titles (lien recordation/releases) and insurance for both funded portfolios. You’ll handle payoff processing, member requests, and reconcile discrepancies while staying compliant with BSA and credit union policies.

The role requires at least 1 year of consumer loan experience and strong MS Office skills, with a focus on accuracy and confidentiality.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of consumer loan experience to include auto loans at a financial institution; experience in a dealership or call center may substitute.
• Knowledge of credit union operations, policies and procedures, and credit union account structure preferred.
• Understanding of DMV titling process preferred.
• Ability to work independently with minimal supervision.
• Attention to detail and discretion are essential.
• Advanced MS Office knowledge required.

Responsibilities

• Manage titles, lien recordation and releases for auto loans in direct and indirect portfolios.
• Manage insurance policies for auto loan portfolios.
• Process auto loan payoffs and handle member requests on titles and insurance.
• Research and resolve account discrepancies and internal/external requests.
• Provide prompt quality member service via multiple channels.
• Adhere to NWFCU policies, procedures and BSA regulations.
• Perform other assigned duties.

Skills

Oral & written communication

Attention to detail

Work independently

Team collaboration

Confidentiality

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Northwest Federal Credit Union in Herndon, VA is seeking a Consumer Servicing Specialist to manage auto loan titles (lien recordation/releases) and insurance for both funded portfolios. You’ll handle payoff processing, member requests, and reconcile discrepancies while staying compliant with BSA and credit union policies.

The role requires at least 1 year of consumer loan experience and strong MS Office skills, with a focus on accuracy and confidentiality.