Bilingual Customer Service Representative

Cash Time Loan Centers; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cash Time Loan Centers, a leader in auto title and personal loans in Arizona, seeks energetic Account Manager/Loan Officer candidates. Provide excellent customer service while processing loan requests, in-person or online, at multiple Phoenix-area locations.

Responsibilities include handling calls, cash handling, collecting prerequisites, interviewing customers, and preparing loan documents. Bilingual skills and reliability are valued, with growth opportunities in a fast-paced environment.

Qualifications

• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.
• Spanish bilingual strongly preferred.
• Experience with multi-line phones is a plus.
• Cash-handling experience is a plus.

Responsibilities

• Handle both incoming and outbound calls.
• Process cash handling and debit card payments.
• Manage loan processes from start to finish (in-person or online).
• Collect loan prerequisites (income, residence, vehicle title, bank statements).
• Interview customers in person or by phone.
• Conduct a vehicle condition report.
• Collect and analyze income sources.
• Identify and assess customer needs to ensure satisfaction.
• Data entry and finalize loan documents and disclosures.
• Participate in marketing activities as needed.
• Perform light collection related transactions.
• Inform manager of escalated issues.
• Balance cash drawer each shift.
• Follow company policies and guidelines.

Skills

Communication

Multitasking

Spanish bilingual

Customer service

Tools

MS Office

Job description

Cash Time Loan Centers

Job Category

Customer Service

Overview

Description

Job Description

Cash Time Loan Centers is the leader of the auto title and personal loan industry in Arizona. This fast-growing consumer finance company is looking for highly motivated and driven individuals. Great work environment and benefits as well as amazing growth opportunities. As an Account Manager/Loan Officer you will provide great customer service all while processing the auto title or personal loan request. You will be responsible for directly providing loan products to customers in an efficient and accurate manner.

Locations that are currently hiring:

2612 N 16th street (16th street & Oak)

3241 E McDowell Rd. (32nd st & McDowell)

8949 N 7th st. (7th st. & Dunlap)

67th ave and Indian School Rd.

24 locations across the valley that are always hiring!

Responsibilities:

• Handle both incoming and outbound calls
• Cash handling, debit card payment processing
• Handle every aspect of a loan from start to finish. (In-person or Online requests)
• Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
• Interview customer in-person or over the phone
• Conduct a vehicle condition report
• Collect and analysis income source
• Identify and assess customers’ needs to achieve satisfaction
• Data entry, finalize all loan document and loan disclosure to customer
• Participating in marketing activities as needed
• Perform light collection related transactions
• Informing manager of escalated customer issues
• Balancing cash drawer (if assigned) every shift
• Follow company policies, guidelines

Skills/ Requirements:

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with multi-lines phones a plus Cash-handling experience a plus.
• Exceptional Customer Service skills and be computer literate
• Be reliable and punctual
• Work independently, while still being a team player
• Ability to handle confidential information
• Spanish Bilingual strongly preferred

Current store hours Monday thru Friday 9:00 a.m. – 6:00 p.m.

Saturday 9:00 a.m. – 2:00 p.m. | Sundays Closed.

Salary: Depending on experience