Auto Shop Operations Leader & Customer Experience

Paycom - ATS; Leland (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Paycom - ATS seeks a Shop Manager to oversee all shop operations, ensuring safety, productivity, and exceptional customer service. The role requires strong leadership, organizational skills, and the ability to develop a high-performing team while controlling inventory and financial performance.

You will supervise technicians, manage schedules, train staff, and ensure quality service, safety, and adherence to company standards in a dynamic shop environment.

Qualifications

• Leads shop operations to maximize safety, productivity and customer satisfaction.
• Manages staffing, scheduling, coaching and performance evaluations.
• Owns inventory control, vendor relations, and financial performance of the shop.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Perform opening and closing procedures.
• Manage inventory and End of Period/End of Year counts.

Skills

Leadership

Staff management

Inventory management

Customer service

Payroll

Job description

Paycom - ATS seeks a Shop Manager to oversee all shop operations, ensuring safety, productivity, and exceptional customer service. The role requires strong leadership, organizational skills, and the ability to develop a high-performing team while controlling inventory and financial performance.

You will supervise technicians, manage schedules, train staff, and ensure quality service, safety, and adherence to company standards in a dynamic shop environment.