Automotive Shop Operations Leader

T5 NC OPERATIONS LLC; Rocky Mount (NC); On-site; USD 42,000 - 76,000; Full time

Job summary

T5 NC OPERATIONS LLC is seeking a Shop Manager to oversee all shop operations, ensuring exceptional customer experiences, efficient workflows, and a safe work environment. The role involves staffing, inventory control, and financial performance to meet budget targets.

The candidate will lead technicians, manage schedules, conduct evaluations, and drive high standards of service. Strong communication and safety awareness are essential for success in this fast-paced environment.

Qualifications

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.

Responsibilities

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Con duct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.
• Technical duties include oil changes, inspections, fluid tops, tire pressure checks, and customer service support.
• Process payments for services rendered and restock inventory.

Skills

Leadership

Customer service

Inventory management

Payroll processing

Communication

Safety awareness

Job description

T5 NC OPERATIONS LLC is seeking a Shop Manager to oversee all shop operations, ensuring exceptional customer experiences, efficient workflows, and a safe work environment. The role involves staffing, inventory control, and financial performance to meet budget targets.

The candidate will lead technicians, manage schedules, conduct evaluations, and drive high standards of service. Strong communication and safety awareness are essential for success in this fast-paced environment.