Auto Shop Manager: Lead Techs, Grow Profit & Quality

Hirepros.pro; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Hirepros.pro seeks a Mechanic Shop Manager to oversee daily shop operations, lead technicians and support staff, and drive profitability. The role emphasizes strong customer service, quality control, and efficient workflow, balancing scheduling, inventory, and vendor relationships.

The ideal candidate balances automotive expertise with leadership, ensuring repairs meet manufacturer specifications, maintaining safety standards, and guiding a positive work environment.

Qualifications

• Must have a valid driver's license and the ability to move cars.
• Previous experience in an automotive repair shop or dealership environment.
• Previous management or supervisory experience preferred.
• Strong knowledge of automotive repair and maintenance.
• Ability to understand diagnostic and repair recommendations.
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic understanding of shop financials, labor rates, and profitability.
• Experience with automotive shop management software such as Tekmetric is a plus.

Responsibilities

• Oversee the daily operations of the repair shop and ensure an efficient workflow.
• Assign and prioritize work for technicians based on skill level, workload, and urgency.
• Monitor repair orders from check-in through completion and delivery.
• Ensure vehicles are repaired accurately, efficiently, and according to manufacturer specifications.
• Monitor technician productivity, efficiency, and quality of work.
• Maintain a clean, organized, and professional shop environment.
• Ensure all equipment, tools, and shop facilities are properly maintained.
• Manage parts ordering, inventory, returns, and vendor relationships.
• Provide exceptional customer service and maintain strong customer relationships.
• Assist service advisors with difficult or complex customer concerns.
• Communicate clearly with customers regarding repairs, timelines, and recommendations when needed.
• Handle customer complaints and resolve issues professionally.
• Ensure customers receive accurate information and a positive overall experience.
• Hire, train, supervise, and evaluate technicians and shop employees as needed.
• Establish clear expectations for productivity, quality, attendance, professionalism, and teamwork.
• Hold employees accountable for meeting performance standards.
• Conduct regular team meetings and communicate shop goals and expectations.
• Help create a positive, respectful, and productive work environment.
• Address employee performance and disciplinary issues when necessary.
• Maintain daily shop workflow, achieve sales and profitability goals, maintain technician productivity, ensure customer satisfaction, minimize comebacks, maintain safe workplace, develop automotive service team, ensure repair orders are documented.
• Monitor daily sales, labor hours, parts costs, and overall shop profitability.
• Track KPIs such as labor sales, average repair order, technician productivity, and car count.
• Work with service advisors and technicians to identify additional needed repairs and maintenance opportunities.
• Help establish and achieve monthly sales and profitability goals.
• Monitor expenses and look for ways to improve efficiency and reduce unnecessary costs.
• Review completed repair orders for accuracy and profitability.

Skills

Leadership

Communication

Tekmetric

Tools

Tekmetric

Job description

Hirepros.pro seeks a Mechanic Shop Manager to oversee daily shop operations, lead technicians and support staff, and drive profitability. The role emphasizes strong customer service, quality control, and efficient workflow, balancing scheduling, inventory, and vendor relationships.

The ideal candidate balances automotive expertise with leadership, ensuring repairs meet manufacturer specifications, maintaining safety standards, and guiding a positive work environment.