Tech Experience Delivery Specialist

JIM KERAS SUBARU; Memphis (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401(k) with employer match

Employee discounts on vehicles

Paid training

Team-oriented environment

Job summary

Jim Keras Subaru in Memphis, TN, is hiring a Subaru Love Encore Delivery Specialist to be the technology ambassador and customer-experience expert for new Subaru owners. You will conduct 1:1 follow-ups, demonstrate EyeSight, STARLINK, navigation, and mobile apps, and tailor tutorials to each buyer’s needs.

Join a team that values excellent communication, team collaboration, and ongoing product certification while helping customers feel confident with their vehicle’s features.

Qualifications

• Excellent communication and interpersonal skills.
• Passion for customer service and technology.
• Strong organizational skills and attention to detail.
• Ability to learn and explain vehicle features and digital tools.
• Previous automotive, tech support, or customer service experience preferred.
• Valid driver’s license and clean driving record.
• High school diploma or equivalent (college degree a plus).

Responsibilities

• Schedule and conduct Love Encore Delivery appointments with recent Subaru buyers (14–60 days post-purchase).
• Demonstrate and explain Subaru technologies, including EyeSight®, STARLINK®, navigation, Bluetooth, and safety features.
• Personalize tutorials based on each customer’s needs and questions.
• Assist customers with smartphone integration, app setup, and vehicle customization.
• Provide ongoing support and serve as a technology resource for customers and dealership staff.
• Maintain up-to-date product knowledge and complete Subaru certification as required.
• Track completed appointments and ensure timely follow-up.
• Collaborate with sales and service teams to deliver a seamless ownership experience.

Skills

Communication

Interpersonal skills

Customer service

Tech-savvy

Attention to detail

Education

High school diploma or equivalent

Job description

Jim Keras Subaru in Memphis, TN, is hiring a Subaru Love Encore Delivery Specialist to be the technology ambassador and customer-experience expert for new Subaru owners. You will conduct 1:1 follow-ups, demonstrate EyeSight, STARLINK, navigation, and mobile apps, and tailor tutorials to each buyer’s needs.

Join a team that values excellent communication, team collaboration, and ongoing product certification while helping customers feel confident with their vehicle’s features.